Just Fab is an online shoe company, I believe, who are notorious for their scamming and deceitful online ‘VIP membership programme’. I’ve been a bit dubious about writing this post and publishing it on my blog but I’ve heard countless stories of other people getting scammed and ripped off by this sly company and I can’t stand back and watch it happen time and time again. I want to share my experience with this abomination of a company – who may I add has completely made me distrust online shopping anywhere new and has also badly affected my credit rating! Never again.
So it was Black Friday, I was surfing the web, checking out deals on my UniDays app (perks of being a student) and I stumbled across Just Fab. It was stating that they had a massive sale on for Black Friday and after having a shimmy through some of their items I thought bingo! I needed a pair of flat black leather boots for work and I found just the pair for £14 so I popped them in my basket. I went to the checkout; it was no different from any other online shop I had ever used (which is a hell of a lot). £14 was quite reasonable for a pair of decent boots for work: Little did I know they were going to cost me nearly £90 AND ruin my credit rating that I’d work so hard to build.
A few months went by without me even noticing: No emails, no notifications, nothing. I was browsing through my online banking one day and as I did I began to notice my money decreasing without any knowledge of recently making any purchases. I was informed by my bank that it was a company called Just Fab who had been taking £35 odd a month out of my account. This was news to me! I had no idea why this company were doing this: I hadn’t given my permission or signed anywhere to say that I agreed to this but hey! That’s what had been happening.
Inevitably, the first thing I did was contact PayPal. Apparently they had been making payments to this company and had stated it was a ‘pre-approved payment’ which it most definitely was not. The man on the phone actually informed me that it was a dodgy company and they have had countless complaints and problems with ‘Just Fab. Which raises the question: Why aren’t they doing anything about it?
To cut a long story short – the unhelpful and smug man on the other end of the phone basically told me it was my problem and I was to sort it out with Just Fab. (I loathe talking on phones and by this point my anxiety was getting pretty bad and I was all flustered – I just wanted these people to leave me alone and stop taking my hard earned money).
Just Fab answered and spoke to me in the most patronising tone and it sounded like they were reading off a script. Added to this, I also checked out their twitter account (And Instagram, facebook etc.) and they literally receive so so so so many complaints daily about this ‘VIP Programme’ and they hit their customers with the most pathetic and repetitive response which basically says ‘We don’t give a shit. Have a nice day’. Apparently, they claim that when you purchase ANYTHING that is on sale you are automatically signed up to the VIP programme in which you must fork out £35 a month for something or other. What a load of bollocks! If it was clear, and they did give you this information, then why are SO many people aggravated and losing out on so much money? I’m actually lucky to only have lost £90 – I’ve seen many of their ‘customers’ lose over £200. It’s daylight robbery. How are they getting away with this?
I received my first ever debt letter through the door today because of Just Fab. I spoke on the phone last week to PayPal and they didn’t even give me time to try and sort it and I’ve got this through the door – it’s unbelievable – that is going to highly affect my credit rating and for a 20 year old girl: that ain’t going to do me any favours. It’s a disgrace!
The sad part about all of this is the shoes were the most uncomfortable pair I own. I came home from work with blisters and the shoes stunk of fish (that cheap leather smell, you know what I’m talking about?) So basically I got done.
Please, please, please if you are going to buy online from a company you’ve never used before research it before hand. Type it in to google. I wish I had. I was too trusting! It seemed like a legit company. And if I were you, I would highly recommend that you don’t order from Just Fab, but you probably gathered that already!
Have you ever had a bad experience with Just Fab (Or online shopping in general)? Or do you know someone else who has been ripped off by Just Fab? Drop me a comment below. I’d really like to hear from you.
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