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First time at the hairdressers…

 

I’ve been wavering with whether or not to write this post; but so many of you requested that I write it and share my experience! And as I am predominantly a lifestyle blogger I decided to share my first experience at a proper hairdresser’s with you…and it wasn’t at all what I expected.

Before I go any further: I am not bashing the capability or skills of this hairdresser(s) but I will be expressing and sharing with you all the dissatisfaction of the service I received and how I felt throughout the whole experience.

I’d seen Tammie’s Bar at my local town centre: It had a grand and glamorous launch about 8 months ago and I’ve always walked by and been in awe of the décor and attractiveness of the whole place – and the stunning girls who all work there! Everything about Tammie’s Bar looked flawless. I hadn’t had my hair done in 7 months (my little cousin usually does it for me but I had been putting it off for ages). I was going out with my friend so I decided to book myself in for a little pamper session at this particular hairdressers. They had an appointment available on the Friday, the night I was going out, so I thought ‘perfect, I’ll take it!’

I arrived for my appointment 10 minutes early. I always do this. My appointment was at 2:30pm. I sat on this luxurious purple chesterfield sofa and waited…and waited… and waited… nobody had said anything to me and I began to get anxious. My palms were sweating and I could feel my face flushing. I eventually plucked up the courage to approach one of the girls behind the bar and ask if I had the right day and time. She assured me that they wouldn’t be much longer, that they were running late, and yes I had the right day and time. I sat back down and watched as 1 girl came, got her make up done, and went. Finally I was took. 1 hour and 25 minutes later they started my hair. I get anxious as it is in new places with new people – but to be kept waiting nearly 1 hour and a half! I was a bag of nerves. I knew my friend and I were meeting for our night out, too, and I was anxious about running late and keeping her waiting.

Anyway, the owner of the salon was the lady doing my hair! I expected her to apologise for keeping me but she never said a thing. Just asked what I wanted with my hair. I briefly described what I had envisaged in my head and showed her a picture, on request. Tammie assured me she knew what she was doing and I told her just to do her thing!

After a while, my head was nipping like crazy, I wasn’t sure if this was normal or?.. Surely she would tell me if something wasn’t right? She shouted over one of the other girls in a ‘subtle but obvious’ kind of way and they were talking in quiet whispers behind me and I was so sure I heard the word ‘nipping’ and I was panicking like mad – texting my friends like what is going on? I asked the girls what was wrong and they brushed it off… thankfully nothing went wrong on that front! But boy, was I a bag of nerves?!

Whilst I was having my hair done, all I could think about was how much I was running late and how much I still had to do when I got home now that my timing was all messed up! Tammie didn’t seem like she was in a hurry though: She stopped on 5 different occasions to change the song that was playing and choose another and she went off for a cigarette and I was sitting in the chair worrying about the nippy bleach on my head. I just wasn’t sure if it was normal or not? I didn’t want to question it in case I sounded silly but I did tell the girls it was my first time at a proper hairdressers!

Then when I was having my hair washed, Tammie’s partner came in and sat right beside me, and was talking away to the girls and Tammie whilst I was getting all of this done. All of the other girls that work there were just standing about in front of me and I felt so self-conscious! I had no make up on, I had my hair in the craziest of styles whilst getting it done and I had bleach on my face too (which took days & a lot of scrubbing to come off)… I just wanted out of there! It was a horrible feeling! I tried to make conversation with them all but the majority of the conversation between everyone consisted of names (clients?) and talking about finishing up for the night etc. and I couldn’t think of how to include myself. Anyone who knows me will know I am never stuck for words but I just felt so isolated and anxious and small and I just wanted the big fancy seats to swallow me up!

They did make me a cocktail… which was lovely! It’s definitely a treat getting a wee alcoholic beverage at a bar whilst getting your hair done – but it definitely wasn’t enough! Maybe if I’d had a few more I would have felt more at ease!

I felt like such an inconvenience and a burden; the girls kept saying how they hoped to close at 6 and Tammie said things along the lines of ‘Just this hair to get done then I can go home’…’have you seen this head of hair?’… and I just felt like I was such a nuisance! Oh, it was just an awful feeling…

It cost me £85 for my hair and the experience… and I have to say I really didn’t think it was worth that at all. If I had felt pampered and fulfilled then I wouldn’t have minded handing over that amount of money but… I just felt ripped off really.

The lovely curls that Tammie had blow dried in my hair fell out before I even got to my house – between the half an hour of my dad picking me up and taking me home. I was also kept for 20 minutes to take photos of my hair, in different positions and doing different things with my hands (I was mortified) and my dad was outside waiting on me. I was just in such a rush and I felt like they were so laid-back and unprofessional.

It was such a shame because I had sooooo been looking forward to going all week. I was so disappointed.

Have you ever had a bad experience at the hairdressers? Would you have left after waiting 1 hour and 25 minutes? Would you have said something?

Let me know in the comments below – you know I love hearing from you guys!

 

Love

Charlene McElhinney

 

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33 thoughts on “First time at the hairdressers…

  1. A similar thing happened to me once, my regular hairdresser wasn’t available when I went for my haircut, so I saw someone else. However I was kept waiting for my appointment and eventually my appointment began 30 minutes after it should have done. Waiting is bad enough but then it took 2 hours for the person to finish my hair. I only wanted a trim.

    Again, like you I was meeting a friend afterwards and I didn’t anticipate my haircut to take as long as it did, so I felt really bad that I was late meeting her. In hindsight, I wished I’d said something, but it was the only bad experience I’d had with that hairdressers.

    Your hair looks really lovely though however 🙂

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  2. I went to the same hairdresser for years and never had an issue until 2015. I went and asked for my usual dry trim, all one length and just below my shoulders. It was a person I hadn’t seen before. Well once done i had to fight tears. She had cut my hair until it sat between my shoulders and chin. It was too short and looked harsh. I paid and ran home (it’s 5 mins from my house) and I had a panic attack I was that upset x

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  3. My mum’s friend has cut my hair most of my life but when she broke her wrist I had to brave a salon. It was a terrible disaster. The hairdresser I was assigned didn’t listen to what I wanted, insisted on washing my already washed hair, chatted away to another person while I was in her chair and generally made me feel about two inches tall and then charged me £40 for the pleasure. Not doing that again!

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  4. Actually I never had to wait longer than for about 10 minutes. I don’t go to such a fab place, but the girl is super nice and friendly and knows exactly what to do with my hair. But I always, before going somewhere new, asked for references. But your colour looks really pretty 🙂

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  5. Omg can’t believe what I was reading here! Shocking treatment. I qualified as a stylist yonks ago and worked in salons for years. Never would have treated a client this way. Disgusting.
    I’ve literally had my hair done 3 times in different salons since leaving hairdressing and each time it’s was cocked up. Lost all faith in the hairdressing business and now do my own hair. Granted I can’t cut it around the back properly but I’ve trained my hubby to straighten the edge with my clippers. He does a fab job. The rest I can manage myself. It’s a sad state of affairs when you end up paying someone to make a hash of your hair these days! 💞

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  6. This is absolutely disgusting customer service! I would have walked out if they had kept me longer than half an hour and for her to be so unprofessional makes me cringe.

    I know what you mean though I’ve had a similar experience, I had a hairdresser complain my hair was taking that long she got fed up and cut most of it off! I was furious! Great post love! Xx

    Itsallzara.blogspot.co.uk

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  7. Wow I’m so sorry you had such a poor experience! Nothing is worse than going somewhere and feeling like a burden. Poor customer service is really not fun.. sorry to hear you had this experience! Hopefully you never deal with that again!

    Liked by 1 person

  8. That is appalling – I can’t believe you were treated like that! You should leave them a bad review on Facebook or something so other people don’t get the same treatment! Your hair looks lovely though xx

    Kirsty | The Monday Project | themondayproject.co.uk

    Liked by 1 person

  9. I must say, this is one of the worst salon horror stories I’ve ever heard. What on earth were they thinking?!? I’m so sorry you paid so much for the privilege of being made uncomfortable and having a disappointing style.

    xx
    Emily
    emilyhallock.blogspot.com

    Liked by 1 person

  10. Your hair looks so gorgeous, shiny and healthy but it’s just a shame that the customer service was so poor because it really does make or break a business. X

    Liked by 1 person

  11. This is actually shocking, I don’t think I would have waited so long -I get too antsy after about half an hour I would have said I was going to get something from my car and just not come back 🙈 But well done to you for sticking with it, I’m just sorry it was so horrible for you 💜

    Liked by 1 person

  12. This place has not got a good reputation. When i was in it was constant posing for selfies. There was no interaction from the hairdresser at all. Ye the place is lovely, sparkly and very girly however the staff are nothing more than a bunch self obsessed ignorant girls.

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  13. That’s absolutely shocking service for the price!? £85 is ridiculous for just a haircut girl, I normally pay that for a cut, colour and wash! I’m so sorry you had a bad experience x

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  14. I respect you a lot for writing about this, Charlene! Blogging is brilliant for this exact reason – it doesn’t sugar coat life but tells you exactly how it is, good or bad! Well done you for being brave enough to write a negative post and for doing it without being rude! Proud of you!

    I definitely wouldn’t have been impressed at the service you received – from the owner of the business too, that’s shocking! £85 is a lot for a lacklustre haircut and being made to wait that long with no apology too, surely it’s just common courtesy for them to say “sorry for the wait”??

    Thank you for sharing this, I’ll know where to avoid now!!

    Abbey ❤️ http://www.abbeylouisarose.co.uk

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  15. Oh my god!! I honestly can’t believe that. How unprofessional!! And for that kind of money too, I’m not suprised you felt ripped off. I’m not the biggest fan of hairdressers because of the fact it can feel awkward when they’re all talking to each other but I’ve never had such a bad experience. This would definitely put me off hairdressers but for some reason higher end hairdressers think they’re something they’re not anyway. It’s kind of unfortunate that it was the manager too!

    Abbie • overpeachchic.com

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  16. I’m so sorry you had such an awful experience! Going to the hairdressers is meant to be such a great pampering time! I really hope it hasn’t put you off and you’ll try a different salon! I’ve never come across an unwelcoming hairdresser so it really sucks that you’ve experienced that on your first time! Despite you having to go through such an ordeal… Your hair looks AMAZING. Hope you’re okay! And I hope they read this and get their act together too!! Xx

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  17. This is some of the worst customer service I’ve ever heard of! My mouth literally dropped open reading this. There’s no way you deserved this awful level of service – and to pay £85 for the privaledge as well! I hope that I would have plucked up the courage to complain but it’s so awkward in those situations. At least it’s over now!!

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  18. Oh my life! This sounds like an absolute nightmare! I have never waiting for than 5 minutes for a hair appointment and my hairdresser is always so apologetic to me.

    This place sounds so unprofessional and I feel sorry that this was your first experience. I love going to my hairdressers as they are all so friendly, chatty and just pure fun to be around.

    My first experience was at a Toni and Guys and I couldn’t wait to leave. They tried to sell me every product they put on my hair, including the shampoo and conditioner. I never returned.

    Hopefully you can try again with a better place which don’t use you for their SM pages and delay you for a terrible amount of time!

    Your hair looks lovely though, just a shame about their professionalism – or lack of it.

    Steph xx

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  19. Charlene, you are way more patient than i woukd have been! I certainly wouldn’t have waited 1.5 hours, I’d have walked out and made sure they knew I was walking out! Shambles of a place I think, and not one to be recommended!

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